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Our salon

Money and product refund policy

Overview

Refund and refund policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or product replacement.

To be eligible for a refund, your product must be unused and in the same condition in which you received it. It must also be in the original packaging.

Additional non-refundable items:

  • Gift cards
  • Some types of health and personal care

In order to complete your refund or product replacement, a proof of purchase is required.

Money return

Once we receive the returned product and check it, we will send you an email to notify you that we have received the returned product. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be made to your bank account within 14 working days.

Late or non-refundable money

If you have not yet received a refund, check your bank account again first.

Then contact your bank, it may take some time for the banking system to be informed about the refund.

If you have done all this and have not yet received a refund, contact us at info@couzel.gr.

Replacement

We only replace products if they are defective or damaged. If you want to replace it with the same product, send us an email at info@couzel.gr and send your product to:

COZUZEL 

Eptalofou 53, 544 54 

Kato Toumba, Thessaloniki 

Shipping & Returns

In case you wish to return products that you have purchased, the address in which the product must be sent to is:

COZUZEL 

Eptalofou 53, 544 54 

Kato Toumba, Thessaloniki 

Shipping costs for replacement are borne by you. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on your place of residence, the time it may take to pick up the product may vary.

We do not guarantee the perfect return of your product.

Do you need help?

Contact us at info@couzel.gr for questions about refunds and refunds. 

2022 COCUZEL

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At COCUZEL - the beauty bar we offer high quality nail extensions, eyelashes and makeup.

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